Service Catalog¶

Battery Swap Service (BSS) - Complete Service Portfolio¶

Service Packages Overview¶

The BSS offers multiple service packages designed to meet diverse customer needs, from individual consumers to large commercial fleets. Each package combines different service components to provide optimal value for specific usage patterns.

Current Service Packages¶

1. Swap Freedom Package¶

Target: High-usage customers seeking unlimited access

Components: - Kenya Swap Network Access (unlimited station access) - Premium Battery Fleet Access (all battery types, premium quality) - Energy Tracking Service (detailed consumption analytics)

Features: - Unlimited battery swaps within subscription period - Access to all battery types (72V-45Ah, 60V-30Ah, 84V-60Ah premium) - 24/7 automated station access - Premium customer support - Detailed energy consumption reporting

Pricing Model: Monthly flat fee with deposit Target Market: Commercial fleets, high-mileage individual users

2. Swap and Refuel Package¶

Target: Customers wanting comprehensive energy management

Components: - Kenya Swap Network Access - Premium Battery Fleet Access
- Electricity Refuel Service (energy consumption tracking)

Features: - Unlimited premium battery access - Detailed energy cost tracking (per kWh) - Energy efficiency optimization insights - Renewable energy source reporting - Cost allocation for commercial accounting

Pricing Model: Monthly subscription + energy usage charges Target Market: Environmentally conscious users, cost-tracking businesses

3. Swap Economy Package¶

Target: Cost-conscious customers with moderate usage

Components: - Kenya Swap Network Access - Premium Battery Fleet Access - Swap Count Service (transaction-based billing)

Features: - Per-transaction billing model - Access to premium battery fleet - Monthly usage quotas with top-up options - Standard customer support - Basic usage reporting

Pricing Model: Monthly base fee + per-swap charges Target Market: Individual users, small business operators

4. Basic Standard Package¶

Target: Entry-level customers prioritizing affordability

Components: - Kenya Swap Network Access - Standard Battery Fleet Access - Swap Count Service

Features: - Access to standard battery types (72V-45Ah, 60V-30Ah standard) - Transaction-based billing - Business hours customer support - Basic network access

Pricing Model: Lower monthly fee + per-swap charges Target Market: Price-sensitive individuals, occasional users

5. Tourist Daily Package¶

Target: Short-term visitors and temporary users

Components: - Kenya Swap Network Access (daily access) - Premium Battery Fleet Access (limited duration)

Features: - Daily subscription model - Premium battery access for duration - Tourist-friendly pricing - Mobile app quick setup - No long-term commitment

Pricing Model: Daily flat rate with minimal deposit Target Market: Tourists, business travelers, temporary residents

Service Components Detail¶

Core Services¶

Kenya Swap Network Access¶

{
  "name": "Kenya Swap Network Access",
  "description": "Access to Kenya national battery swap station network",
  "coverage": "All Kenya swap stations",
  "access_hours": "24/7",
  "service_type": "Network access rights"
}

Premium Battery Fleet Access¶

{
  "name": "Kenya Premium Battery Fleet",
  "description": "Access to premium battery inventory",
  "battery_types": [
    "72V-45Ah-premium",
    "60V-30Ah-premium", 
    "84V-60Ah-premium"
  ],
  "quality_tier": "Premium",
  "maintenance_standard": "Professional grade"
}

Standard Battery Fleet Access¶

{
  "name": "Kenya Standard Battery Fleet",
  "description": "Access to standard battery inventory",
  "battery_types": [
    "72V-45Ah-standard",
    "60V-30Ah-standard"
  ],
  "quality_tier": "Standard",
  "cost_optimization": "Value-focused"
}

Value-Added Services¶

Energy Tracking Service¶

{
  "name": "Kenya Electricity Refuel Service",
  "description": "Energy consumption tracking and reporting",
  "measurement_unit": "kWh",
  "features": [
    "Real-time energy monitoring",
    "Usage pattern analysis",
    "Cost optimization recommendations",
    "Environmental impact reporting"
  ]
}

Swap Count Service¶

{
  "name": "Kenya Swap Count Service", 
  "description": "Transaction-based usage tracking",
  "measurement_unit": "swap-transaction",
  "billing_model": "Pay-per-use",
  "quota_management": "Flexible top-up options"
}

Contract Terms by Service Level¶

Premium Terms (Freedom & Refuel Packages)¶

Service Duration: 30 days (renewable)
Billing Cycle: Monthly
Deposit: KES 15,000
Liability Limit: KES 100,000
Damage Deposit: KES 8,000
Refund Policy: Full deposit refund upon completion, priority processing
Support Level: Priority customer service (<2 hour response)

Standard Terms (Economy Package)¶

Service Duration: 30 days (renewable)
Billing Cycle: Monthly
Deposit: KES 12,000
Liability Limit: KES 50,000
Damage Deposit: KES 5,000
Refund Policy: Full deposit refund upon battery return and completion
Support Level: Standard customer service (business hours)

Economy Terms (Basic Package)¶

Service Duration: 30 days (renewable)
Billing Cycle: Monthly
Deposit: KES 8,000
Liability Limit: KES 25,000
Damage Deposit: KES 3,000
Early Termination Fee: KES 2,000
Refund Policy: Deposit refund minus outstanding usage fees
Support Level: Basic customer service

Tourist Terms (Daily Package)¶

Service Duration: 1-7 days (flexible)
Billing Cycle: Daily
Deposit: KES 5,000
Liability Limit: KES 25,000
Damage Deposit: KES 2,000
Refund Policy: Same-day refund processing
Support Level: Multilingual support during business hours

Service Delivery Methods¶

Automated Self-Service Stations¶

24/7 Availability¶

Round-the-Clock Access: Automated stations serve customers any time
Smart Cabinet Technology: IoT-enabled validation and dispensing
Mobile App Integration: Seamless station access via smartphone
RFID Card Support: Quick access for frequent users

Two-Step Service Process¶

Battery Return: Automated validation of returned battery
Battery Issue: Dispensing of fully charged replacement battery

Personnel-Assisted Service¶

Business Hours Operation¶

Expert Assessment: Trained personnel for complex validations
Customer Support: Direct assistance and problem resolution
Quality Assurance: Manual inspection and testing capabilities
Exception Handling: Human judgment for unusual situations

Pricing Strategy¶

Bundle Pricing Philosophy¶

All customer pricing is at the bundle level for simplicity and transparency: - Customers see single prices for complete service packages - Internal service-level costs enable transparent revenue sharing - Bundle integrity ensures all components work together - Flexible top-up options for quota management

Market Positioning¶

Premium Packages: Position as convenience and reliability
Standard Packages: Balance of features and cost
Economy Packages: Maximize accessibility and affordability
Tourist Packages: Hassle-free temporary access

Service Quality Standards¶

Performance Metrics¶

Station Availability: 99.5% uptime target
Transaction Speed: <5 minutes average swap time
Battery Quality: >95% customer satisfaction rating
Network Coverage: Major routes and urban areas

Customer Experience Standards¶

Mobile App Response: <2 second load times
Customer Support: Response within service level commitments
Service Consistency: Standardized experience across all locations
Payment Processing: Secure, fast, and reliable transactions

Future Service Expansion¶

Planned Enhancements¶

Corporate Fleet Management: Dedicated fleet operator packages
Insurance Integration: Optional battery insurance and extended coverage
Loyalty Programs: Rewards for long-term and high-usage customers
Partner Network Expansion: Additional station operators and coverage areas

Technology Roadmap¶

Predictive Analytics: AI-powered usage optimization
IoT Integration: Enhanced battery monitoring and maintenance
Payment Innovation: Cryptocurrency and mobile money integration
API Ecosystem: Third-party service integrations

The service catalog represents a comprehensive approach to battery swap services, providing options for every customer segment while maintaining operational efficiency and partner ecosystem sustainability.